Chinese authorities are taking significant steps to protect delivery workers from algorithmic exploitation by online platforms. On Sunday, the Office of the Central Cyberspace Affairs Commission announced a new campaign urging platforms to inspect and rectify algorithms that may unfairly pressure workers.
This initiative aims to address issues like compressed delivery times, which often force workers to rush, leading to increased traffic violations and accidents. Platforms are now required to transparently disclose their algorithmic rules, including how they estimate delivery times and plan routes.
Companies must also promptly address concerns raised by delivery workers, especially regarding delays caused by uncontrollable factors such as traffic accidents or severe weather conditions. This ensures that workers aren’t penalized for situations beyond their control.
The campaign, set to run until February next year, extends beyond delivery services. It also targets other internet enterprises like online video and shopping platforms. The goal is to tackle broader issues affecting users, such as repetitive content recommendations creating “information cocoons” and unfair pricing practices where different users are charged varying prices for the same products.
This move reflects China’s commitment to the well-being of workers in the rapidly expanding gig economy, ensuring technology benefits everyone fairly.
Reference(s):
cgtn.com
