A top official from Madrid has praised Beijing’s innovative approach to citizen services during her recent visit to the city’s 12345 Hotline Center.
Inmaculada Sanchez-Cervera Valdés, the general coordinator of the Mayor’s Office of Madrid, was impressed by how efficiently Beijing handles millions of inquiries from residents each day.
She observed firsthand how the hotline center operates, noting its significant impact on improving the quality of life for Beijing’s citizens.
The 12345 Hotline Center in Beijing is a one-stop service platform where residents can voice concerns, request information, and seek assistance on a wide range of issues.
By streamlining communication between the government and the public, the hotline enhances transparency and responsiveness, making city services more accessible.
Valdés highlighted the importance of such systems in fostering better urban management and strengthening the bond between authorities and the people.
Her visit underscores the growing interest in how megacities can leverage technology to address the needs of their populations.
Beijing’s model may serve as an inspiration for other global cities looking to enhance their own citizen services.
Reference(s):
Spanish official commends Beijing's administrative efficiency
cgtn.com
