Have you ever struggled to get a refund or return an item? For Beijing businesswoman Ma Ning, a simple purchase turned into a three-day standoff with a vendor over an outfit she’d bought for her young daughter. Frustrated and out of options, Ma decided to dial Beijing’s 12345 Citizen Service Hotline.
“We are the masters of our city,” Ma said. “I have a right to criticize and make suggestions.” With one call, she found the support she needed. The hotline, established to help residents like Ma, stepped in to mediate the dispute, leading to a satisfactory resolution.
Beijing’s 12345 Hotline has become a vital tool for citizens to voice concerns, resolve conflicts, and contribute to better city governance. By empowering individuals to take action, the service is helping to build a more responsive community.
Reference(s):
cgtn.com
