Over half of the world’s population now resides in cities, and megacities like Beijing face unique governance challenges. With more than 21 million permanent residents, Beijing has been seeking innovative ways to improve public services and respond to its citizens’ needs.
In 2019, Beijing launched a significant reform by consolidating its 64 existing public service hotlines into a single, 24/7 operation known as the 12345 Hotline. This move aimed to streamline communication between residents and the city government, ensuring swift responses to public complaints and concerns.
The 12345 Hotline serves as a direct link between the community and authorities, addressing issues ranging from sanitation to transportation. By simplifying the process, residents can now report problems more efficiently, and the government can respond more promptly.
The documentary Hotline Beijing by CGTN explores twelve stories that highlight how this reform is positively impacting the lives of Beijing’s residents. Through real-life examples, the documentary showcases the efforts made under the “Swift Response to Public Complaints” initiative, shedding light on the city’s dedication to building a better future for all.
This pioneering approach to megacity governance sets an example for other urban centers grappling with similar challenges. By prioritizing open communication and rapid response, Beijing is enhancing the quality of life for its citizens and paving the way for innovative urban management solutions.
Reference(s):
cgtn.com
