Beijing is gearing up for the 2024 Beijing Forum on Swift Response to Public Complaints, set to kick off on December 18. In the face of urban governance challenges, the city has been pioneering innovative solutions to enhance communication between citizens and the government.
In 2019, Beijing introduced a groundbreaking 24/7 public service hotline known as the 12345 hotline. This initiative was designed to streamline the process of addressing public complaints and improve the efficiency of governmental responses. Since its inception, the 12345 hotline has become a vital channel for residents to voice their concerns, report issues, and seek assistance.
Recognizing its success, all government service hotlines across China were subsequently merged into the 12345 hotline. This unification has simplified access for citizens nationwide, making it easier for people to connect with government services and have their voices heard.
As the 2024 forum approaches, the spotlight is on the significant role the 12345 hotline plays in enhancing urban governance. The forum aims to discuss strategies for swift responses to public complaints, highlighting the importance of open communication between the public and the government in building efficient and responsive urban environments.
Reference(s):
cgtn.com
